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FAQ's

1. How do I register with Tanix?

If you want to register now, please click here. If you want to continue booking as a guest user, we will send you your temporary registration/login details by email.

2. Why should I register with Tanix?

While you can book on Tanixholidays.com as a guest user, we recommend you register with us to make the process faster and more convenient. You won’t have to spend time typing your details every time you make a booking. You will also get priority access to our travel deals by email, before anyone else.

3. How I change my password?

Go to My Bookings and sign in to your account. In ‘My Profile’, click ‘Change Password’ and reset your password.

4. How do I sign in to my account if I forget my password?

If you’ve forgotten your password, go to My Bookings on Tanixholidays.com. Click ‘Forgot Password’, provide your email address and we’ll send you an email with instructions.

5. How do I edit my account information?

Sign in to your account from the My Bookings section. Go to ‘My Profile’ and change or add more details.

6. Can I speak to someone in Customer Support?

Tanix offers 24x7 customer support. You can call us at our toll fee number 1800 233 6333. You can also write to our customer support team and someone will get back to you within 4 hours of your inquiry.

7. How do I make the payment of my online booking?

Visa, Master and American express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

With some of our partner hotels Tanix has negotiated a special facility where Tanix customers can pay the hotel directly at the reception at the time of check-in at the hotel.

8. How safe and secure is online payment transactions?

Tanix uses the latest technology and methods to protect your credit card information. Transacting online with a credit card at the Website is very safe because we do not retain your credit card information. You can be assured that Tanix offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure. Tanix charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.

If you have an account with any of the banks mentioned in our website, then you can pay for your order through respective bank's net banking options and the amount will be automatically debited from your account. "www.tanixholidays.com" processes the payments through an online gateway system which enables safe and secure transaction.

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.

9. Do you provide insurance coverage with your product & services?

If any insurance package is provided specifically by Tanix as a part of the service/ product, it shall be as per the terms and conditions of the insuring company. You shall contact the insurance company directly for any claims or disputes and Tanix shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.

10.What is an e-Ticket?

An e-Ticket is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-Ticket.

11.How will I get my e-Ticket details?

Your e-Ticket details will be sent to your email address provided by you at the time of making the payment for your booking. In case you do not have an email address, the details will be given to you over the phone.

If you do not receive your e-ticket within 8 hours of making your booking on our website, please call a Customer Care Representative at: 1800 233 6333. (Toll free).
Tanix Holidays shall not be liable if customers do not comply with this requirement.

12.Is it necessary to carry my e-ticket with me?

Yes, it is mandatory for you to carry a copy of your e-ticket as sent by Tanix. In the event that you fail to present a copy of your e-ticket, Tanixholidays will not be held responsible if the Airline does not issue a boarding pass/ disallows you from traveling.

13.How will I get my boarding pass for an e-Ticket?

You will need to show your e-Ticket confirmation email and e-Ticket number along with a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time.

14.How do I cancel / amend my booking?

You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, Tanix will charge Rs. 300 per person per sector as standard cancellation charges.

To amend/cancel your ticket offline, contact Tanix Customer Care at 1800 233 6333. (Toll free). For all offline cancellation of domestic flights a standard charge of Rs. 300 per person per sector, over and above the airline’s own cancellation charge will apply, while for international flight bookings a standard fee of Rs 600 per person would be charged, over and above the airline’s own cancellation charge. For rescheduling, Tanix will charge Rs. 300 per person per sector as standard rescheduling charges. For No-Show, Tanix will charge some nominal charges per person per sector as standard No-Show charges. Please refer to airline specific amendment and cancellation policy while using Tamox Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

15.How much baggage can I carry on the flight?

Baggage Allowance on International Flights vary with the airline, sector/destination, frequent flyer membership and other factors.

16.How can I get another copy of my E-Ticket?

To view and take a printout of your E-Ticket, simply follow the steps below:
Lon onto www.tanixholidays.com, click on the customer support link, click on “Print E-Tickets” button under your product type (domestic flights, international flights etc,), enter the Tanix booking ID corresponding to your booking and the contact number given at the time of making the booking.

17.How do I get a refund for tickets that I have directly cancelled with airlines?

If you have cancelled the booking directly with the airline, you would need to inform us of the same. On receiving your confirmation, Tanix will validate the refund amount with the airline and then process the refund to your account. Please note that Tanix shall charge Rs. 250 per sector per passenger as a cancellation service fee over and above the individual airline cancellation fee.

18.Is there any standard check-in/out time in the hotels?

Most hotels in India usually have a 12 hour Check in and Check Out timings. Though there are some that may allow an early or late Check in / Check Out, it however depends on the availability of the rooms that the hotels might have at their disposal during that time. Furthermore, there are also chances that a hotel may charge you for a further one day incase of an early check in or late check out.

19.What happens if I am not carrying a copy of my E-Ticket to the airport?

If you fail to carry a printout of your E-Ticket, you will need to go to the airline counter at the airport and request for an E-Ticket copy by providing the PNR number of your reservation.

20.Can I reserve a particular seat?

Yes, in most instances, you can reserve a particular seat in certain flights, as long as it is available. Policies on advanced seating vary by airline. Some airlines assign seats immediately, others may only assign seats 90 days before the flight, and several airlines wait to assign seats until the day of the flight. For special seat assignments, such as seats for travelers with special needs, please call the airline directly. Special seat requests may override frequent flyer and full price, unrestricted fare premium seating requests.

21.Do I need to reconfirm my hotel reservation with Tanix?

The hotel confirmation email sent by Tanix is an absolutely confirmed reservation. Therefore, if you have already received a hotel confirmation email from us, you are not required to reconfirm your booking with the hotel or Tanix. If you have not received the hotel confirmation after 3 hours from booking, then kindly contact us.

22.At what age is an air passenger considered an infant/child?

Any child 16 years of age or under may be regarded as a minor by airlines and therefore may be prevented from travelling on their own. As such each airline has specific regulations regarding minors travelling alone.

23.I am travelling with an infant. Is there anything special I need to know?

Babies between the ages of 0 to 2 years are considered to be an infant. Infants are not allocated separate seats. For an infant ticket, it is mandatory to carry the birth certificate of the infant along with the ticket.

24.Can I pay with two different credit cards?

We only accept 1 credit card as payment per bookings for an online booking. However, for offline bookings, you can make the payment using different cards.

25.Can I make a booking by cash payments or account transfers?

Yes, you can book your hotel by cash payment at any of our branches.

26.What's the minimum number of travelers required to book a group tour?

15 people or more travelling together will form a group tour.

27.Why should I prefer a Tanix holiday package?

Tanix packages offer value for money, quality service by trained professionals, 24 x 7 customer support. Our packages are designed to suit all vacation types.

28.Can you help with buying or selling of Foreign Exchange?

We only accept 1 credit card as payment per bookings for an online booking. However, for offline bookings, you can make the payment using different cards.

29.How do I check if my flight is on time or not?

You can check the status for any flight departing within 24 hours by clicking on the Flight Status link.

30.What's the difference between a Twin & Double Room?

A Twin room has 2 Single or Queen-size beds where as a Double Room has 1 King-size bed.

31.What kind of vehicle will be provided for the travel?

The vehicle type depends on the group size. These range from air-conditioned cars to air-conditioned super luxury Vans/coaches.

32.What if I had booked a flight + holiday package and flight got cancelled, would there be any refund for the package?

No, there would not be any refund but we can try to postpone your trip according to the flight you will be booking after the cancellation without any cost.

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